![]() ![]() They also recommend responding to these requests within 24 hours and refunding the customer within 48 hours from when the return request is initiated. ![]() Amazon has a very lenient policy towards customers when it comes to returning online orders.įor individual or merchant fulfilled sellers, Amazon expressly states that your own returns policy must match or exceed the return policy applicable to Amazon and FBA orders, which pretty much means you also have to offer a 30-day return window for most products. When a customer decides to return an order, Amazon will notify them that they have initiated a return and will deduct the cost of such return from your account balance. Shoppers who purchased from FBA sellers can request a return within the 30-day window mentioned earlier (the period may be different for some categories). FBA sellers generally have little control over whether the return gets accepted or rejected by Amazon, and since Amazon is a company committed to delivering great customer service, it approves most customer returns at no cost to the shopper. Usually, sellers settle customer complaints this way when they don’t want to hassle customers and/or don’t want to deal with returns.įor FBA sellers (most sellers use FBA to sell), Amazon takes charge of storage and logistics, which also covers processing customer returns. In some cases, sellers will opt to offer shoppers a full refund without asking that the item be returned, but this is not required. Sellers are required to provide either a return address in the Elected Country or pay for return shipping costs. They are recommended to respond to return requests within 24 hours, and refund customers within 48 hours. Sellers must match or exceed Amazon’s own return policy. ![]() Sellers have little to no control on whether the returns are accepted or not, even if it was due to the customer’s fault.Īmazon tends to refund customers immediately and does the inspection afterwards. Generally, customers can request a return within 30 days from delivery. There is, however, a slight variation when it comes to returns for FBA and FBM Sellers. Some categories such as Baby Items and Birthday Gift Lists can be returned within 90 days from receipt of shipment, while other categories cannot be returned or can only be sent back to the third-party seller. How Customer Returns Affect Your Businessįor most products, Amazon offers returns within 30 days from delivery.What Happens to Returned Products on Amazon?. ![]()
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